Questions, answered

Click Open an account, complete the short online application and verify your identity. Most clients are approved and trading the same day.

To meet FICA requirements you will need a valid ID or passport and a recent proof of address. Having these ready makes verification quick.

Account minimums vary by account type. Reach out to our team and we will point you to the right account for your strategy and budget.

Yes. Open a demo account to practise on the real platform with virtual funds, then switch to live whenever you are ready.

We offer a range of account types across three base currencies, each suited to a different style of trading. Compare them on the account types page.

Yes, swap-free (Islamic) accounts are available so that trading can comply with Islamic finance principles. Ask our team to enable one.

You can fund your account with Ozow, Korapay, EFT or Capitec Pay. Most deposits reflect within minutes so you can start trading quickly.

Withdrawals are processed promptly. The time to reflect depends on your bank or payment provider, but we work to make it as fast as possible.

RocketX keeps funding transparent. Any applicable fees are shown before you confirm, with no hidden charges.

For your security and to meet anti-money-laundering rules, withdrawals are normally returned to the original funding source.

Accounts are available in multiple base currencies. Choose the one that best matches how you fund and think about your trading.

Forex, indices, commodities, shares and synthetic instruments, all from a single account.

We run on MetaTrader 5, the industry-standard platform, available on Windows, Mac, web and mobile.

Yes. Download MetaTrader 5 for iOS or Android and trade your account from anywhere.

Synthetic indices are simulated instruments driven by a constant volatility model. They trade around the clock and are not affected by real-world news.

Forex and most CFDs trade 24 hours a day, five days a week. Synthetic indices are available 24/7. Individual instruments may have their own hours.

Yes. MetaTrader 5 supports Expert Advisors, so you can run automated strategies on your account.

Leverage up to 1:1000 is available, depending on the instrument and account type. Higher leverage increases both potential gains and potential losses.

A margin call is a warning that your account equity has fallen close to the margin needed to hold your trades. You may need to add funds or close positions.

If equity falls below the required level, positions may be closed automatically (a stop out) to prevent further losses.

RocketX provides negative balance protection, so you cannot lose more than the funds in your account.

Use stop-loss and take-profit orders, size your positions sensibly and never risk more than you can afford to lose. See the glossary for the key terms.

Mainly through the spread, and on some account types a transparent commission per trade. Any costs are shown up front.

This depends on the account type. Spreads can tighten in liquid market conditions and widen around major news.

Positions held overnight may be subject to a swap, set by the interest-rate difference between the two currencies. Swap-free accounts are available.

Yes. RocketX is an FSCA-authorised financial services provider (FSP No. 52142) and an authorised OTC Derivatives Provider (ODP No. 74) in South Africa.

Client funds are held in segregated accounts, kept separate from the company’s own funds.

We follow strict data-protection and verification standards, and only collect the information needed to meet our regulatory obligations.

CFDs are leveraged products and carry a high level of risk. You should make sure you understand how they work and never trade money you cannot afford to lose.

Reach us by live chat, email or phone. Our team is ready to help with anything from onboarding to platform questions.

Yes. Start with the glossary and our blog, and our team can point you to the resources that suit your level.

Use the Client Login link in the top navigation, or go to my.rocketx.io to access your account.